QUALITY MEASUREMENT STUDY IN A FRACTURED AND COMPETITIVE MARKET
Perceived Quality and Objective Quality in the Canary Island electricity sector

JOSE ANTONIO LUCENDO  SANCHO; MIGUEL JOAQUIN MARTINEZ MELGAREJO; PEDRO CUESTA  MORENO; RAQUEL ALAMO ANAYA

doi:https://doi.org/10.6036/7470

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QUALITY MEASUREMENT STUDY IN A FRACTURED AND COMPETITIVE MARKET Perceived Quality and Objective Quality in the Canary Island electricity sector

SEPTEMBER 2015 - Volume: 90 - Pages: 475-483

DOI:

https://doi.org/10.6036/7470

Authors:

JOSE ANTONIO LUCENDO SANCHO - MIGUEL JOAQUIN MARTINEZ MELGAREJO - PEDRO CUESTA MORENO - RAQUEL ALAMO ANAYA

Disciplines:

Organization and management of enterprises (ESTUDIO DE MERCADO )

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Key words:: Calidad Percibida, Calidad Objetiva, Satisfacción al consumidor, análisis de regresión, perceived quality, quality objective, satisfaction to the consumer, regression analysis
Article type:: COLABORACION/COLLABORATION DAMR
Section:: COLLABORATIONS

The objective of the investigation is to expose the results obtained conclusion of studies with the perceived quality and the quality objective.

This data have been done a detailed study of its quantitative importance and their behavior during two consecutive years, as well as make decisions oriented to improving those indicators of worse rating or valuation.

This data have been done a detailed study of its quantitative importance and their behavior during two consecutive years, as well as make decisions oriented to improving those indicators of worse rating or valuation.

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