REVISTA DYNA MANAGEMENT

Key words:

participación, mejora continua, validez de un cuestionario, análisis factorial confirmatorio, intención a participar, participation, continuous improvement, mesearument model validation, intention to participate, confirmatoty factor analysis (CFA)

Article type:

ARTICULO DE INVESTIGACION / RESEARCH ARTICLE

Section:

RESEARCH ARTICLES

Sustaining continuous improvement systems has been proven a very enduring task for companies. This difficulty or complexity is very much related with organizational support or context aspects such as the company's culture or the people's resistance to participate in these kind of systems. Engaging everyone in the organization into participating in the continuous improvement initiatives is still a challenge worth analyzing. In order to improve employees' participation, it is important to understand people's behavior inside the organization.

This study presents the validation of a questionnaire to assess the main factors affecting employees' participation in continuous improvement activities. Confirmatory factor analysis using EQS software was used to validate the measurement model. A sample of 387 workers from both industrial and service organizations was used.

The measurement model has been validated with a sample of 387 workers in industrial and services companies. The analysis was developed a confirmatory factor analysis with EQS software. The benefits of using this as a diagnosis and assessment tool are presented