REVISTA DYNA MANAGEMENT

01/04/2015
CUSTOMER ORIENTATION: OPEN THE DOORS ONE EXPERIENCE THAT ENRICHES In Ikastola Begonazpi we became aware that organizations of any size and sector have to contemplate to their customers to continue to improve. We understand customer-orientation as a permanent attitude to identify and meet the needs and priorities of the customers (internal / external) and a personal commitment to comply with their wishes and expectations. Involves worry about understanding the needs of customers and provide a solution to their problems; be open, transparent and allow that our families are knowledgeable about first-hand what is going on within our organization.

23/03/2015
WHEN THE "MINOR DETAILS" BECOME THE KEY TO IMPROVING CUSTOMER SATISFACTION, LESSONS LEARNED Sometimes, when the client focus is not sharp and you look at the processes from within and not from the outside, can occur, as happened to ITP, which problems or issues that at first sight appear to be less complex are the most problematic. Organizations with large technological challenges ahead, can fall into the error of despise or pay less attention to the more straightforward aspects or trivial, the "Small Details"